Customer
person who is the lawful owner of the two wheeler using MyMechanic to request or book servicing/repairs for his/her Two Wheeler
Terms & Conditions
Effective date: 01 September 2025
These Terms of Use (“Terms”) govern your access to and use of the services, website, mobile application and other offerings operated by Partnr Service/MyMechanic, owned and operated by Spares Superhero Pvt Ltd, a company incorporated under the laws of India with its registered office at 9TH FLOOR UNIT-003 AND UNIT-004 EMAAR CAPITAL TOWER-2, SECTOR-26 SIKANDERPUR GHOSI, MG ROAD DLF QE Dlf Qe Gurgaon HR 122002 (“MyMechanic”, “we”, “Partnr Service”, “us”, or “our”). By registering, booking, accessing, browsing or using the Platform you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
1. Definitions
In this Agreement:
Mechanic
person or business attending to, inspecting or repairing your vehicle.
Inspection Fee / Inspection Charge
the fixed, non-refundable fee for initial inspection as notified on the Platform. The Inspection Fee is payable by the Customer to mechanic in all cases once a booking is made, regardless of whether or not further services are carried out or completed
Charges
amounts payable for inspection, labour, parts, repairs, pick-up/drop, storage or other services.
Platform
MyMechanic website, mobile app and related interfaces.
Place of Service
the physical place where service will be performed. Options: 1. Doorstep — service performed at Customer’s location. 2. Pick-and-Drop — vehicle collected from Customer’s location, serviced off-site and returned.
At the time of booking, the Place of Service is not chosen. It shall be discussed between the Customer and the Mechanic, with the final decision resting with the Customer prior to commencement of work. If a Mechanic reasonably refuses to carry out service at the Place of Service chosen by the Customer, fee/outcome will be handled as set out in Section 6.1: the Inspection Fee is payable where the Mechanic attended and performed the inspection; where the Mechanic did not attend refund/no-fee rules in Section 6.1 will apply
2. Services & Place of Service
2.1 MyMechanic facilitates connections between Customers and Mechanics for doorstep or pick-and-drop bike servicing, and repairs. 2.2 We provide booking, scheduling, discovery, and customer support. MyMechanic does not itself provide repair, servicing, or parts supply. 2.3 Risks associated with pick-and-drop are borne entirely by the Customer, including but not limited to: Theft or loss of vehicle. Damage during transit or while in custody of the Mechanic. Replacement of original parts with duplicates. Delays in return of vehicle. Insurance & Losses: MyMechanic does not provide insurance and owns the liability for vehicle damage, loss, theft or casualty arising during pick-and-drop, transit, or while the vehicle is in the possession of the Mechanic or any third party; such risks are borne by the Customer and MyMechanic isn’t liable for damages arising out of same.
3. Eligibility
You must be at least 18 years old and legally competent to enter into contracts to use the Platform. By using the Platform you represent and warrant you meet these eligibility requirements.
4. Account, Registration & Access
4.1 You must provide accurate, complete and up-to-date information when registering. 4.2 You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately of any unauthorized access. 4.3 We may suspend or terminate accounts for fraudulent activity, abusive behaviour, or breach of these Terms.
5. Mechanic Checks
We may conduct limited KYC, background checks or verifications of Mechanics. Such checks do not guarantee skill, reliability, or performance. Customers are advised to exercise caution and diligence.
6. Payments & Charges
6.1 The Inspection Fee displayed at booking is payable by the Customer at the time of booking. The Inspection Fee is generally non-refundable once a booking is confirmed, subject to the rules below. a) Mechanic no-show: If a Mechanic accepts a booking and then fails to attend without a valid reason (no-show), the Mechanic will forfeit entitlement to the Inspection Fee b) Mechanic refuses to service at Customer’s chosen Place: If a Mechanic attends and performs the inspection but then refuses to do the requested work at the Customer’s chosen Place of Service for documented and reasonable grounds, the Inspection Fee remains payable to the Mechanic for the inspection performed. If the Mechanic did not attend to perform the inspection, the Platform cancellation / no-show rules apply. 6.2 Adjustment of Inspection Fee: The mechanic will adjust the inspection fee against the final charge for work performed — e.g., final payable = quoted service/parts amount − inspection fee (already paid). 6.3 Final Charges: All other Charges (labour, parts, repairs, additional services) are determined directly between the Customer and the Mechanic. 6.4 Payment Flow: MyMechanic does not accept, hold, process, or disburse payments. All payments are made directly between the Customer and the Mechanic. 6.5 Disputes: MyMechanic has no responsibility for refunds, disputes, or overpayments between Customer and Mechanic.
7. Service Warranty & Quality
7.1 Coverage: The Mechanic provides a limited workmanship warranty of 7 (seven) calendar days from service completion that covers only issues arising directly from faulty workmanship performed by the attended mechanic. 7.2 Exclusions: This warranty does not cover spare parts (whether supplied by the mechanic or customer), consumables, or any manufacturer’s warranty obligations. It also does not cover: Normal wear and tear of consumables (e.g., brake pads, tires, oils, filters). Pre-existing issues not disclosed during the service. Damages caused by negligence, misuse, accidents, racing, overloading, or unauthorized modifications. Issues unrelated to the original service performed. 7.3 Exclusions. Claim Procedure: To claim warranty, notify the mechanic immediately and no later than 48 hours after you identify the issue, and no later than the 7-day warranty expiry. The mechanic or their authorised representative will inspect the vehicle to determine validity. 7.4 Remedy Under Warranty: If a warranty claim is valid, the inspection fee shall be waived off, and the mechanic shall not charge any labour cost for rectifying the workmanship issue. However, if new spare parts are required to complete the rectification, the cost of such parts will be borne by the customer. 7.5 Liability Limitation: The warranty is strictly limited to waiver of inspection and labour charges for valid workmanship issues. MyMechanic and the mechanic are not liable for any indirect or consequential losses (including business loss or downtime of vehicle). 7.6 Dispute Resolution: Disputes related to warranty claims shall be addressed in good faith between the customer and the mechanic only. If unresolved, they will be subject to applicable laws of the jurisdiction of between customer and Mechanic only. 7.7 Validity of Warranty: The warranty remains valid only if the vehicle is used responsibly, without misuse or unauthorized modification, and the issue is directly attributable to faulty workmanship in the last service
8. Customer’s Responsibilities & Prohibited Conduct
8.1 Provide accurate vehicle details, disclose pre-existing faults and follow safety instructions. 8.2 Do not abuse, threaten, or assault any mechanic. Unreasonable or abusive conduct may lead to account suspension or being barred from using the Platform. 8.3 Do not impersonate others, post illegal content, engage in fraud, or attempt to tamper with Platform integrity.
9. Intellectual Property
All content on the Platform (text, logos, designs, code, software) is owned by or licensed to MyMechanic. You may not copy, reproduce, distribute or create derivative works without our prior written consent.
10. Communication Consent
By availing services, the customer consents to receive service updates, promotional offers, and transactional communications via SMS, email, or WhatsApp.
11. Privacy & Personal Data
11.1 General Our Privacy Policy governs how we collect, use, and safeguard personal data. By using the Platform, you consent to such collection and use in accordance with the Privacy Policy. 11.2 Current Model (No Payment Processing) At present, MyMechanic does not collect, process, or store your payment credentials (such as cards, UPI, wallets), since all payments are made directly between Customer and Mechanic. 11.3 MyMechanic and Mechanics may retain jobcards, time-stamped photos, arrival selfies and related job evidence for a reasonable period of time . The Platform’s Data Retention Schedule published in the Privacy Policy sets out specific retention periods 11.4 Customer Content: By submitting reviews, ratings, or content, you grant MyMechanic a worldwide, royalty-free licence to use, display, and distribute such content for service, safety, and promotional purposes.
12. Modification of Terms
MyMechanic reserves the right to modify or update these Terms at any time. Updated terms will be applicable from the date of publishing on the website/app.
13. Termination
MyMechanic may suspend or terminate your access to the Platform at its sole discretion, with or without prior notice, for any reason, including but not limited to violation of these Terms, unlawful conduct, misuse of the Platform, or any other reason deemed appropriate by MyMechanic
14. Governing Law, Liability & Dispute Resolution
14.1 Scope These clauses govern (a) disputes arising from services performed by mechanics (service-related disputes) and (b) disputes arising from or relating to your use of the MyMechanic platform (platform disputes). Nothing in this section limits any non-waivable statutory rights you may have under applicable consumer protection laws. 14.2 Mechanic–Customer Disputes (Service-related disputes) Platform role; independent mechanics. MyMechanic is a technology platform that enables customers to request and schedule bike servicing. Mechanics are independent service providers who perform, and are solely responsible for, all repair, maintenance and parts supply activities. To the maximum extent permitted by applicable law, MyMechanic expressly disclaims and shall have no liability, responsibility, or obligation whatsoever (whether in contract, tort — including negligence — strict liability, statute, equity, or otherwise) for any claims, losses, damages, costs, liabilities, expenses, or penalties arising out of or in any way connected with any aspect of the services facilitated through the Platform. Without limiting the generality of the foregoing, this includes (but is not limited to) issues relating to: the performance, quality, adequacy, timeliness, or fitness of any repair, maintenance, pick-and-drop, doorstep, or other services performed by a Mechanic; the supply, authenticity, quality, fitness, installation, replacement, or performance of any spare parts, consumables, lubricants, or accessories; theft, loss, substitution, misappropriation, damage, accident, mishandling, deterioration, or delay relating to a vehicle or any part thereof while in the possession, control, custody, or care of a Mechanic or third party; any pricing, payment, refund, adjustment, invoicing, or billing disputes between Customer and Mechanic (except to the extent expressly covered under the “Future Payment Model”); any negligence, omission, delay, misconduct, fraud, misrepresentation, criminal act, or failure to perform by a Mechanic or any third party engaged by them. This list is illustrative and not exhaustive. The disclaimer applies to all present and future service-related risks and issues, whether or not specifically mentioned above. Direct claims against Mechanics. All claims for defective workmanship, missing or damaged parts, theft, non-performance or payment disputes must be asserted directly against the Mechanic who provided the service. MyMechanic will, at its discretion, provide contact or booking records to assist either party, but has no obligation to adjudicate or resolve such disputes. Criminal conduct / urgent matters. If you reasonably suspect criminal conduct (including theft or fraud) by a Mechanic, promptly report the matter to local law enforcement and preserve all evidence (invoices, photos, messages). You may also notify MyMechanic; notifying MyMechanic does not substitute for filing a police report or initiating claims against the Mechanic. Non-waivable statutory rights. Nothing in this Section is intended to limit any non-waivable consumer rights provided by applicable law. Where a statutory right cannot be validly waived or disclaimed, that statutory right will apply. If payment was taken via the Platform, Customers must raise refund/dispute requests through the Platform’s refund process and will be subject to the Platform refund policy and timelines. MyMechanic will assist with information and records but does not guarantee refunds except as required by the Platform policy or applicable law. 14.3 Notice & Cure (Platform disputes) For disputes that concern the Platform itself (for example: account suspension, access, data/privacy issues attributable to MyMechanic, or breaches of these Terms by MyMechanic), the complaining party must first provide written notice to the other party describing the nature of the dispute and the relief sought. The recipient shall have 30 days to cure the breach (if curable) after receipt of such notice. If the breach is not cured within this period, the complainant may pursue the remedies below. 14.4 Arbitration (Platform disputes only) a) Except as set out in Section 15.2 (Mechanic–Customer Disputes) and as otherwise required by law, any dispute, claim or controversy arising out of or relating to these Terms, your use of the MyMechanic platform, or any conduct by MyMechanic (a “Platform Dispute”) shall be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996. b) Arbitration is the exclusive remedy for Platform Disputes; you and MyMechanic each waive the right to a jury trial and to participate in class actions or representative proceedings for Platform Disputes. This waiver does not apply to claims that cannot legally be subject to arbitration. c) The arbitration shall be conducted by a sole arbitrator appointed in accordance with the Act and the rules agreed by the parties, and the arbitrator shall apply Indian law. 14.5 Venue, Language & Procedural Matters a) The seat and venue of arbitration shall be [City — e.g., Gurgaon, Haryana], India (unless the parties agree otherwise in writing). b) The arbitration proceedings and all related materials shall be conducted in English. c) The arbitrator may grant any remedy that a court of competent jurisdiction could award, subject to these Terms. Nothing in this clause prevents either party from seeking interim or injunctive relief before courts of competent jurisdiction when necessary to protect rights pending arbitration. 14.6 No Monetary Liability for Platform Disputes To the maximum extent permitted by applicable law, MyMechanic shall have no monetary liability whatsoever in respect of any Platform Dispute. Customers seeking monetary relief (refunds, compensation or damages) for service-related matters must pursue such relief directly from the Mechanic who provided the service. This clause does not preclude claims for non-monetary or equitable relief where such relief is available under law. 14.7 Confidentiality All arbitration proceedings, filings, documents, testimony and awards shall remain confidential and shall not be disclosed to any third party except as necessary to enforce the award, or as required by law, or with the express written consent of both parties. 14.8 Survival Provisions in this section (Governing Law; Mechanic–Customer Disputes; Arbitration; Limitation of Liability; Confidentiality) survive termination of your account or these Terms.
15. Service Fulfilment Disclaimer
15.1 No Guarantee of Completion: MyMechanic facilitates connections between customers and independent mechanics. While we strive to ensure reliable service, we do not guarantee that a mechanic will always accept, arrive for, or complete a scheduled service. 15.2 Mechanic Cancellations / No-Show: In cases where a mechanic cancels a booking, does not arrive, or otherwise fails to provide the service, MyMechanic shall not be held liable for any inconvenience, costs, or losses suffered by the customer. 15.3 No Liability Without Service: If no service is provided (including due to cancellations, delays, or no-shows by mechanics), no service warranty or liability of any kind shall arise 15.4 Customer Acknowledgement: By booking a service, you acknowledge that MyMechanic is only a facilitator and that the responsibility for arriving on time and performing the service rests solely with the mechanic. 15.5 Inspection Fee liability By booking you acknowledge the Inspection Fee policy set out in Section 6.1 (Current Model) and as published on the booking UI. The Inspection Fee will be treated in accordance with those rules in the event of mechanic refusal, mechanic no-show. In the Future Payment Model, the refunds will be processed in accordance with the Platform refund procedure
16. Additional Protective Clauses
16.1 Force Majeure: MyMechanic shall not be liable for delays caused by factors beyond reasonable control (e.g., natural disasters, strikes, government action, internet failures, pandemics). 16.2 Indemnity: You agree to indemnify MyMechanic and its affiliates against claims or liabilities arising from misuse of the Platform, breach of Terms, or interactions with Mechanics. 16.3 Right to Refuse Service: MyMechanic or a Mechanic may decline a booking at their discretion. 16.4 Compliance with Law: Customers must ensure compliance of their vehicles and services with applicable law. 16.5 Third-Party Links: MyMechanic is not responsible for third-party websites or vendors linked on the Platform. 16.6 Survival: All disclaimers, indemnities, and dispute resolution provisions survive termination or expiry of these Terms.
17. Entire Agreement
“These Terms, together with our Privacy Policy and any future policies expressly incorporated by reference, form the entire agreement between you and MyMechanic with respect to use of the Platform. In the event of any conflict, the dispute resolution provisions in Section 15 shall prevail.”
18. Contact & Grievance Redressal
A. Grievance Officer If you have any complaints, requests or grievances relating to these Terms, privacy, or the Platform, please contact our Grievance Officer: Name: Nirupam Chandra Bharadwaj Designation: Grievance / Data Protection Officer Email: info@mymechanic.co Phone: +91-83950 33558 Address: 9th Floor, Unit-003 and Unit-004, Emaar Capital Tower - 2, Sector 26, Sikanderpur Ghosi, MG Road, Gurgaon - 122002, Haryana B. How to file a grievance 1. Please submit your grievance in writing by email or post with (a) your name, (b) registered email/phone, (c) booking reference (if any), (d) description of the issue, and (e) any supporting evidence (photos, invoices, messages). 2. Acknowledgement: We will acknowledge receipt within 3 business days. 3. Resolution timeline: We will investigate and provide a response or proposed resolution within 30 calendar days of acknowledgement. Where additional time is required (for example, police investigation or third-party input), we will provide interim updates every 15 days. C. Escalation If you are not satisfied with the resolution you receive, you may escalate the matter by replying to the acknowledgement email asking for escalation to the Head of Customer Experience (or equivalent). For unresolved matters that are subject to law, you may pursue remedies under applicable consumer protection or data protection laws.