Terms & Conditions

1. Definitions

In this Agreement:

2. Scope of Services

3. Mechanic Onboarding & KYC Requirements

3.1 As part of the onboarding process, the Mechanic shall provide accurate, complete, and up-to-date information and documentation to MyMechanic. The following details shall be mandatorily collected and maintained: Mechanic Name Mechanic Shop Name Primary & Alternate Phone Numbers Availability (Days & Timings) Shop/Residential Address Geo-Coordinates of Service Location Pincode & Areas Covered for Service Years of Experience Expertise/Skillset (e.g., Engine, Electrical, General Repairs, etc.) Types/Brands of Two-Wheelers Serviced Standard Visit Fee Indicative Service Fees (Range/Estimate) Bank A/c Details Aadhaar Number & Copy (linked) PAN Number & Copy Other Regulatory/Compliance Details (GST, MSME, if applicable) Executed Copy of this Agreement (Agreement Link/Reference) 3.2 The Mechanic affirms that all information submitted is true, correct, and valid. Any misrepresentation, falsification, or omission of information may result in suspension or termination of this Agreement without liability on MyMechanic. 3.3 The Mechanic agrees to promptly notify MyMechanic in writing of any changes to the above information, including change of address, contact details, availability, or regulatory status. 3.4 Verification & Changes. MyMechanic may verify documents and information. You must promptly notify MyMechanic in writing of any changes. Misrepresentation or omission is grounds for suspension or termination. 3.5 Independent Contractor. You are an independent contractor. Nothing in this Agreement creates an employment relationship between you and MyMechanic. 3.6 Shop Owner Responsibility. Where a shop owner enrolls on the Platform and deploys mechanics under their supervision, the shop owner shall be solely responsible for the conduct, performance, and actions of such mechanics. MyMechanic will collect onboarding/KYC documents of both shop owners and mechanics, but shall not be liable for any act, omission, negligence, misconduct, or damages caused by deployed mechanics. By signing this Agreement, the shop owner confirms that they have conducted adequate background checks and verified the qualifications of their mechanics prior to deployment for MyMechanic service orders.

4. Pricing, Subscription & Charges

4.1 Inspection Fee (Current Model). The Inspection Fee displayed at booking is payable by the Customer and is payable to the Mechanic who attends the inspection unless otherwise stated below. The Inspection Fee is non-refundable once a booking has been confirmed by the Customer, except where MyMechanic cancels the booking prior to assignment to any Mechanic (see Section 6.6). The following rules apply: Platform cancellation prior to assignment: If MyMechanic cancels the booking before assignment, no Inspection Fee is payable to any Mechanic. Mechanic no-show after acceptance: If the Mechanic accepts and then no-shows without a valid reason, the Mechanic may forfeit entitlement to the Inspection Fee and may be subject to penalties under Section 9. Mechanic refuses to service at Customer’s chosen Place: If the Mechanic declines to perform the service at the Customer’s chosen Place of Service for a reasonable and documented reason, the Inspection Fee remains payable to the Mechanic only if the Mechanic attended the customer and performed the inspection; otherwise the Inspection Fee treatment follows the Platform cancellation/no-show rules above. Customer cancellation: Where the Customer cancels the booking after confirmation, whether the Inspection Fee is payable/forfeited will be governed by the customer T&C You must adjust the Inspection Fee against the final Charges 4.2 Service Charges The final service charges (labour + parts) shall be determined mutually between the Mechanic and the customer. MyMechanic is not involved in pricing negotiations and does not process any customer payments in present 4.3 Subscription: You shall pay a monthly subscription of INR 999 (or as published). Subscription includes access to Platform leads and onboarding kit. Subscription Fee is non-refundable except as provided in Section 4.5 for validated minimum-lead failures. Notwithstanding any other provision, if MyMechanic blacklists you for cause under Section 9.2, the subscription fee for the period in which you are blacklisted shall be forfeited and will not be refunded. If a blacklisting is subsequently reversed on appeal, MyMechanic may (in its discretion) refund a pro-rata amount after deducting proven damages, penalties or recoveries. 4.4 Commission. Where a commission applies, MyMechanic will deduct a commission of [●]% (to be set and communicated) from eligible transactions. Introductory waivers on commission apply for first 3 months 4.5 Minimum Leads & Subscription Refund Right. MyMechanic’s objective is to provide a minimum of 3 booking leads per active Mechanic per month (an operational target, not a guaranteed minimum of completed jobs). If MyMechanic fails to deliver this minimum for reasons within MyMechanic’s control, you may submit a request for a pro-rata refund of the subscription for that month within 7 days of month end. MyMechanic will verify and, if validated, process any refund within 14 days.

5. Billing, Settlement & Holdbacks

5.1 Current Payment Model. At present Customers pay you directly (cash or otherwise) for Inspection Fee and final Charges. You are responsible for issuing jobcards for payments received. 5.2 Future Payment Model. If MyMechanic introduces Platform payment processing: Customers will pay via Platform; MyMechanic will collect and disburse funds after deducting commissions, service facilitation fees, taxes and authorized holdbacks or penalties. Invoicing may be issued by MyMechanic or through the Mechanic’s details on the Platform depending on the operational model; MyMechanic will notify you of the applicable invoicing arrangement. 5.3 Settlement Schedule. Settlements shall be processed on a monthly basis. MyMechanic will initiate settlement payments within 7 business days after month-end for the prior month’s cleared amounts (subject to valid holdbacks, adjustments or deductions described in this Agreement). Settlements will only be processed on a monthly cadence (not weekly or ad-hoc). All reconciliations, deductions for commissions, penalties, refunds and holdbacks will be reflected in the settlement statement. 5.4 Withholding limits and timelines. If MyMechanic reasonably withholds payment for investigation of a dispute, claim, chargeback or suspected fraud, MyMechanic will: (a) notify you stating the reason and the amount withheld; (b) complete its investigation and either release or adjust the withheld funds no later than 60 calendar days from the date of withholding (unless a court order, law enforcement hold, or an extraordinary event prevents resolution); and (c) provide interim reconciliations on request. If additional time is required for lawful reasons, MyMechanic shall notify you and provide periodic updates. 5.5 Negative Adjustments & Recoveries. For partial refunds, returned parts, validated Customer claims or penalties, MyMechanic may make negative adjustments to your settlement or recover amounts owed from future payouts.

6. Booking, Acceptance, Cancellation & SLA

6.1 Acceptance & Confirmation You must accept and confirm booking requests and follow the Booking Communication SOP in Section 2.7. Failure to confirm by call + WhatsApp within 30 minutes will trigger auto-cancellation and may be recorded as a non-acceptance event More than 3 instances of non-acceptance in a month may lead to suspension or blacklisting. 6.2 Order Auto-Cancellation. If you do not confirm a booking within 30 minutes, the order auto-cancels and may be re-assigned. 6.3 Cancellations by Mechanic A single cancellation after acceptance will attract a penalty of revocation of subscription refund entitlement for that month. Repeated cancellations (more than two in a calendar month) will result in immediate suspension or blacklisting. 6.4 No-Show /Late Arrival No-Show: Accepting an order and not attending without valid reason may result in immediate blacklisting, non refund of subscription fees. Late Arrival: Arrival more than 30 minutes beyond the scheduled slot without prior notice or Customer consent will lead to mechanic being ineligible for inspection fee. More than 3 late arrivals in a calendar month may lead to blacklisting. 6.5 Mechanic Refusal to Service at Customer’s Chosen Place. If you decline to perform the service at the Customer’s chosen Place of Service you must immediately record the reason in the jobcard and notify MyMechanic via call/WhatsApp. The Inspection Fee treatment is governed by Section 4.1: the Inspection Fee remains payable to the Mechanic only if the Mechanic attended the Customer and performed the inspection; otherwise the inspection-fee treatment follows the Platform cancellation/no-show rules in Section 4.1. 6.6 Platform Cancellation / No-Show. If MyMechanic cancels a booking prior to assignment, the Mechanic is not entitled to the Inspection Fee. If a Mechanic accepts and then no-shows, the Inspection Fee may be forfeited and the Mechanic may incur penalties (see Section 9).

7. Service Warranty & Quality

7.1 Relationship to MyMechanic liability disclaimers. The warranty in this Section 7 is a warranty provided by the Mechanic to the Customer and does not create any warranty or liability obligation on MyMechanic. MyMechanic’s general disclaimers of liability remain in force. Nothing in this Agreement limits any statutory consumer rights which cannot be validly excluded under applicable law. 7.2 Warranty Period A 7-day service warranty shall apply only on workmanship performed by the Mechanic. The Mechanic expressly warrants that the workmanship performed during the service will be free from defects for a period of 7 (seven) calendar days from the date of service completion. This warranty applies solely to workmanship directly carried out by the Mechanic and does not cover parts, consumables, or issues unrelated to the service performed. By accepting service requests through the Platform, the Mechanic agrees to honor this 7-day workmanship warranty. Failure to address valid warranty claims within the stipulated period, or refusal to rectify workmanship defects will be considered a breach of these Terms and may result in penalties, including but not limited to account blacklisting, penalty of 1000 INR, non refund of subscription fees or other actions as deemed appropriate by MyMechanic. 7.3 Exclusions. The warranty excludes spare parts (manufacturer warranty applies), consumables, normal wear and tear, misuse, accidents, and third-party modifications. 7.4 Remedy Under Warranty If a valid warranty claim is raised, the Mechanic shall visit the customer’s service location to assess the issue and perform necessary repair required and will waive off the inspection & labour fee for service 7.5 Evidence & Claims Handling. You must provide original jobcard, before/after photos, arrival selfie and other records when asked. Lack of required evidence may delay resolution or result in penalties.

8. Liability & Indemnity

The Mechanic’s warranty obligations under Section 7 are separate from, and in addition to, the Mechanic’s indemnity obligations in this Agreement. The Mechanic is solely responsible for their actions during service, including theft, negligence, or damage. MyMechanic shall not be liable for: Loss, theft, or damages caused by the Mechanic, Non-arrival, delays, cancellations, or incomplete services, Payment disputes between Mechanic and customer. No Insurance or Casualty Liability - MyMechanic does not provide insurance coverage for vehicle damage, mechanic injuries, or any accidents, casualties, or losses arising during or in connection with services. All risks of injury, accident, or damage rest solely with the Mechanic (or shop owner, where applicable). Indemnity. You shall indemnify, defend and hold MyMechanic harmless from and against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of your performance of services, breach of this Agreement, negligence, fraud, or violation of applicable law. Incident Reporting. You must promptly notify MyMechanic of any incident likely to give rise to a third-party claim and cooperate in investigations

9. Penalties, Blacklisting & Appeal

9.1 Penalties. Penalties for breaches (no-shows, cancellations, SOP non-compliance, late arrival, etc.) are as published on the Platform and may include monetary fines, holdbacks, suspension, and de-listing. 9.2 Blacklisting; Subscription Forfeiture. Grounds for immediate blacklisting include fraud, theft, violent conduct, gross misconduct, repeated SLA breaches, or confirmed serious customer complaints. If MyMechanic blacklists you for cause, your subscription fee shall be forfeited and non-refundable. Blacklisting may also lead to termination and withholding of payouts pending investigation. 9.3 Appeal procedure and effect of reversal. You may appeal any penalty or blacklisting decision within 14 days of notice. Submit a written appeal with supporting evidence to the email/Platform channel specified. MyMechanic will acknowledge receipt within 5 business days and issue a final determination within 14 calendar days of acknowledgment. If a blacklisting or penalty is reversed on appeal, MyMechanic will (i) promptly reinstate your Platform access where applicable, and (ii) refund any erroneously-withheld subscription pro-rata or penalties within 14 days of reversal, subject to deduction for any verified damages you caused. 9.4 SOP Non-Compliance Examples & Penalties: Failure to confirm booking by call + WhatsApp within 30 minutes: warning for first incident; repeat incidents count as non-acceptance events. Failure to re-confirm 1 hour prior: ₹199 per occurrence. Failure to upload arrival selfie within 5 minutes: ₹199 per occurrence; if combined with no-show/complaint may be treated as no-show (₹1,000 penalty and possible blacklisting). Repeated non-compliance (>3 incidents/month): escalation to suspension/blacklisting. 9.5 Penalty stacking & caps. A single incident shall not be subject to multiple separate penalty fines for the same underlying root cause. Where multiple penalty provisions could apply to the same event, only the single most severe applicable penalty will be applied unless the events are distinct

10. Mechanic Responsibilities

Maintain professional behaviour with customers at all times. Carry valid ID and provide KYC documents at onboarding (Aadhaar, PAN, GST/MSME registration where applicable). Submit a job card mentioning spare parts purchased and the purpose of each replacement. Ensure safety of customer vehicles and belongings during service. Tools & Equipment. You are responsible for providing appropriate tools, PPE and equipment unless otherwise agreed.

11. Data Protection & Confidentiality

11.1 Use, retention and deletion of Customer Data. You may access Customer personal data only to the extent necessary to perform services. You must: retain jobcards, invoices, parts receipts and service evidence (time-stamped photos, arrival selfies, jobcards) for 12 months to support audit, dispute resolution and tax purposes (see Section 12); and delete or securely dispose of any unnecessary Customer personal data (for example, transient copies of payment credentials, if any) within 7 days after completion of the job, except where retention is required by law, by a valid hold/withholding notice from MyMechanic (see Section 5.5), or necessary for a pending dispute or warranty claim. You must treat all Customer Data in accordance with applicable data protection laws and the Platform Privacy Policy. 11.2 Communications & Selfie Data. By sending confirmations, reconfirmations, selfies and related communications you consent to MyMechanic collecting and storing such data (including WhatsApp metadata and timestamps) for verification, dispute resolution, audit, safety and fraud prevention. Default retention is 30 days after job completion, extendable if required for dispute resolution, investigations or legal compliance. 11.3 Confidentiality. You shall keep confidential all non-public information of MyMechanic and Customers and not disclose except as necessary to perform services or as legally required. 11.4 Prohibited Uses. Do not publish or distribute Customer images, call recordings, jobcards or personal data outside the Platform. Do not use Customer contact details to solicit business off-Platform.

12. Audit Rights

MyMechanic may audit jobcards, invoices, parts receipts and purchase records to verify compliance (including parts pledge). You must retain records for 12 months and produce requested documents within 7 days. Failure to cooperate may result in penalties or termination.

13. Non-Solicitation & Non-Circumvention

13.1 Non-Solicitation. During the Agreement and for 12 months after termination you shall not solicit or accept paid work from Customers introduced by the Platform outside of the Platform. Breach shall entitle MyMechanic to a facilitation fee equal to 25% of the gross value of such work performed in the prior 12 months (or such liquidated damages as MyMechanic reasonably determines). If you breach the non-solicitation clause, MyMechanic will notify you of the breach and may (a) deduct the facilitation fee from any pending payouts or future settlements, and/or (b) invoice you for the facilitation fee. You agree such deductions are valid until the dispute is finally resolved. 13.2 Pre-Existing Customers. This clause does not apply to Customers who were bona fide and provable customers of your business prior to onboarding.

14. Dispute Resolution & Governing Law

In case of disputes, parties shall first attempt amicable resolution. If unresolved, disputes shall be referred to arbitration under the Arbitration & Conciliation Act, 1996. Seat of arbitration: Delhi NCR, India. Governing law: Laws of India.

15. Taxes & Regulatory Compliance

15.1 Taxes. You are responsible for all taxes, statutory contributions and filings arising from your operations and income, including GST where applicable. 15.2 Permits & Compliance. You must hold all permits, registrations and licenses required to perform services and comply with applicable laws and safety rules.

16. Term, Termination & Effects

16.1 Term. This Agreement commences on onboarding and continues until terminated. 16.2 Immediate Termination. MyMechanic may suspend or terminate immediately for fraud, theft, violent conduct, serious misconduct, or repeated serious breaches. 16.3 Termination for Convenience. Either party may terminate with 30 days written notice. 16.4 Effect of Termination. Termination does not relieve accrued obligations, including indemnities, confidentiality, outstanding payments, and dispute obligations. MyMechanic may withhold payouts pending investigation of serious breaches

17. Force Majeure

Neither party is liable for delay or failure due to causes beyond reasonable control (natural disasters, strikes, government action, internet/telecom outages, pandemics).

18. Exceptional Circumstances & Liabilities

18.1Customer Refusal to Pay If the Customer refuses to pay after completion of services by the Mechanic, the responsibility to recover payment lies solely with the Mechanic. MyMechanic shall not, under any circumstances, be liable for non-payment, delayed payment, or partial payment by the Customer. 18.2 Customer Unreachable or Absent If the Customer is not available at the scheduled slot or is unreachable and the Mechanic attends the Place of Service as per the booking, that inspection fee shall be payable by the Customer to the Mechanic in accordance with the Customer Terms published on the Platform. The Mechanic must record the failed visit on the jobcard and provide evidence (arrival selfie, call/WhatsApp logs) to claim the fee.

19. Miscellaneous

19.1 Amendments & Platform Rules. MyMechanic may update Platform policies (fees, , payment model, penalties, settlement cadence). Material changes will be notified; continued use after notice constitutes acceptance. 19.2 Assignment. You may not assign this Agreement without MyMechanic’s prior written consent. 19.3 Entire Agreement. This Agreement and Platform policies constitute the entire agreement between the parties relating to the subject matter. 19.4 Notices. Notices will be sent to contact details on file and are deemed received per Platform terms. 19.5 Cross-Reference to Customer Terms. The Mechanic acknowledges that Customer Terms govern Customer obligations (including payment of Inspection Fee and selection of Place of Service). Where the Customer Terms specify differing operational rules (for example, payment flow under Future Payment Model), those rules will control the Customer-Mechanic relationship to the extent they do not conflict with this Agreement. MyMechanic will endeavor to maintain parity between Mechanic and Customer Terms; in case of material change to Customer Terms that impacts Mechanic rights or liabilities, MyMechanic will provide prior notice.