We Value the trust you place in us and recognize the importance of secure transactions and information privacy. This "Privacy Policy" describes how MyMechanic collect, use, share or otherwise process your personal information through MyMechanic website www.MyMechanic.co, its web-site (hereinafter collectively referred to as the "Platform").
While you can browse sections of the Platform without sharing any information with us, please note that we do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of our products/services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Users also affirm their commitment to refrain from violating or infringing upon any rights of MyMechanic.
This Privacy Policy applies to all users of the Platform, including without limitation users who are browsers, vendors, customers, Platform visitors, and/ or contributors of content etc.
In our mission to make commerce better for everyone at MyMechanic, we collect below information:
I. Personal Information
We collect personal information that you provide voluntarily, such as your name, email address, phone number, address and other contact details when you register on our Platform, create an account, or make a purchase. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide data by choosing not to use a particular service, product or feature on the Platform. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We use your contact information to send you offers based on your previous orders and your interests.
II. Transactional Information
We may collect information related to your transactions on our Platform, including product purchases, payment details, and shipping information.
III. Device and Usage Information
We collect information about your device and your interactions with our Platform, including the URL you visited immediately prior to accessing our Platform (whether this URL is on our Platform or not), the URL you visit immediately after leaving our Platform (whether this URL is on our Platform or not), your computer browser information, IP address, browser type, operating system (OS), OS version, device manufacturer, device model, carrier, device brand, device type, device version, location, WiFi, SMS and usage patterns. We may also track your buying behaviour, preferences, and any other information you choose to provide on our Platform. This information is used for internal research on our users' demographics, interests, and behaviour to better understand, protect, and serve our users. This information is compiled and analyzed on an aggregated basis.
IV. Mobile device IDs
Unique mobile device identifier (e.g. the Identifier for Advertising (IDFA), Google Advertising ID (GAID) or other device IDs on Apple devices like the iPhone and iPad), if you're using our Platform on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted.
V. Cookies and Similar Technologies
We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal data. We offer certain features that are only available through the use of cookies. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.
You are always free to decline or delete our cookies if your browser permits, although this may affect your ability to use certain features on the Platform and may require you to re-enter your password more frequently during a session. Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.
We use cookies from third-party partners, such as Google Analytics, for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. You can also control the use of cookies at the individual browser level, but disabling cookies may limit your use of certain features or functions on the Platform.
VI. Location Information
When you visit or leave our Platform (including through some plugins and our cookies or similar technology on the sites of others), automatically we collect real-time information about the location of your device, as permitted by you. We also receive the URL of both the site you came from and the site you visit next, along with the time of your visit. Additionally, we gather information about your network and device, including IP address, proxy server, operating system, web browser and add-ons, device identifier and features, cookie IDs and/or ISP, nearby WiFi access points, or your mobile carrier. If you use our Platform from a mobile device, that device will send us data about your location based on your phone settings. We will ask you to opt-in before using GPS or other tools to identify your precise location.
We use your location information for the purchase and delivery of products and services. We also use your location information to take, handle, and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
VII. Communications Choice/Opt-Out
We provide all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us. If you do not wish to receive promotional communications from us, please log in to the Notification Preference page of the Platform [insert hyperlink] to unsubscribe/opt-out.
VIII. Advertisements on our Platform
We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide personalized advertisements about goods and services of interest to you. You have the option to opt out of tracking for personalized advertising by using the "Opt out of Ads Personalization" settings in your device's settings application. Once you select this feature, we will no longer have access to your GAID.
If you use mobile device advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications. Unlike cookies, mobile device IDs cannot be deleted. You have the option to opt out of tracking for personalized advertising by using the "Opt out of Ads Personalization" settings in your device's settings application. Once you select this feature, we will no longer have access to your GAID.
IX. Children's Information
Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
Our values
This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this Privacy Policy. If any changes are significant, we will let you know (for example, through the MyMechanic's admin or by email).
Trust is the foundation of the Platform and includes trusting us to do the right thing with your information. Three main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.
Your information belongs to you
We carefully analyse what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.
We protect your information from others
If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.
How we use your information
1. Providing and Improving Services
We use your personal information to deliver the services you request, process transactions, and enhance your overall experience on our Platform.
2. Communication
We may use your contact information to communicate with you about our products, services, promotions, and updates. You can opt-out of promotional communications at any time.
3. Analytics and Performance
We analyse the data collected to understand user behaviour, improve our Platform's performance, and enhance our services.
4. Legal Compliance
We process your information to comply with applicable laws and regulations.
We only process personal information after considering the potential risks to your privacy and balancing any risks with certain measures—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.
Information Sharing
1. Third-Party Service Providers
We may share your information with third-party service providers who assist us in providing and improving our services, such as payment processors and logistics partners.
2. Legal Requirements
We may disclose your information if required by law, government authorities, or to protect our legal rights.
3. Internal sharing
We may share your personal information internally within MyMechanic group companies and its affiliates, including Rockman Industries Limited.
4. Business Transfers
In the event of a merger, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business. Should such a transaction occur that another business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.
Your rights over your information
We believe you should be able to access and control your personal information no matter where you live. Depending on how you use MyMechanic, you may have the right to request access to, correct, amend, delete, restrict, or object to certain uses of your personal information. We will not charge you more or provide you with a different level of service if you exercise any of these rights. Please note that a number of these rights apply only in certain circumstances, and all of these rights may be limited by law.
If you are a merchant, partner, MyMechanic employee, Platform visitor or other individual that MyMechanic has a direct relationship with, please submit your data subject request through our MyMechanic support. Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents.
In your capacity as a data subject, you possess a series of lawful entitlements within the purview of applicable data protection statutes. It is imperative to acknowledge that specific facets of these rights might be subject to limitations in certain scenarios. Such limitations, for instance, could arise to uphold legal privilege or to adhere to our legal or regulatory commitments. Primarily, you hold the following prerogatives:
- To initiate a requisition for particulars regarding the personal data pertaining to you;
- To effectuate the rectification or amendment of your personal information should it prove to be inaccurate or incomplete;
- To request for the eradication of your personal data;
- To rescind your previously granted consent;
- To articulate opposition to, or solicit limitations upon, the processing of your data;
- To express objection to profiling activities; and
- To lodge a grievance with a supervisory authority vested with oversight.
Additionally, it's crucial to note that all data is retained within India and is subject to the protective framework of the Indian data protection laws. Any grievances related to data protection will be addressed in accordance with the Indian data protection laws (as amended from time to time).
Moreover, we hereby disclaim liability for any breaches of security or any actions undertaken by third parties, as well as for occurrences that fall outside the realm of reasonable control on our part. Such incidents encompass, but are not restricted to, governmental interventions, computer hacking, unauthorized entry into computer data and storage systems, computer malfunctions, security breaches, and encryption-related events.
If you wish to exercise these rights, you may, at any time, contact us using the contact details below:
Nirupam Chandra Bharadwaj
Grievance / Data Protection Officer
Email: info@mymechanic.co
Phone: +91-83950 33558
9th Floor, Unit-003 and Unit-004, Emaar Capital Tower - 2, Sector 26, Sikanderpur Ghosi, MG Road, Gurgaon - 122002, Haryana
Data Protection Officer/Grievance Officer
If you necessitate additional information, possess inquiries, or wish to file complaints concerning the handling of your personal data, we cordially invite you to communicate with our data protection officer in written form:
Nirupam Chandra Bharadwaj
Grievance / Data Protection Officer
Email: info@mymechanic.co
Phone: +91-83950 33558
9th Floor, Unit-003 and Unit-004, Emaar Capital Tower - 2, Sector 26, Sikanderpur Ghosi, MG Road, Gurgaon - 122002, Haryana
How long do we retain your information
We will retain your personal data only for as long as necessary to fulfil the purposes for which we have collected it. To determine the appropriate retention period, we consider the amount, nature and sensitivity of your personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our policies. If you stop using our services or if you delete your account with us, we will delete your information or store your information in an aggregated and anonymized format.
How we protect your information
Our teams work tirelessly to protect your information, and to ensure the security and integrity of our Platform during transmission by using encryption protocols and software. We also have the robust security of our data storage and systems that process personal sensitive information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. We also follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.
Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, users accept the inherent security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure. Therefore, certain inherent risks will always remain regarding the use of the Platform. Users are responsible for ensuring the protection of their login and password records for their accounts.
How you can reach us
If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact MyMechanic support, or mail us at info@mymechanic.co
What information we collect and share about you
To provide our Platform and products and services to you, we must process information about you, including personal information.
Here is a detail of the categories of personal information we may collect about you and with whom we may disclose that information to, depending on how you use MyMechanic.
Your rights over your information
Depending on where you live, how you use MyMechanic, and subject to certain exceptions, you may have some or all of the following rights:
- Right to Know: The right to request that we disclose to you the personal information we collect, use, or disclose about you, and information about our data practices.
- Right to Request Correction: The right to request that we correct inaccurate personal information that we maintain about you.
- Right to Request Deletion: The right to request that we delete personal information that we have collected about you.
To exercise your rights, including the 'right to know' and 'right to delete,' please submit a request through MyMechanic support.
If you have visited or made a purchase from a merchant's MyMechanic-powered store, please contact the specific merchant directly. If you make a request to us, we will forward your request to the relevant merchant.
Please note that to protect your information and the integrity of our products and services, we may need to verify your identity before processing your request. In some cases, we may need to collect additional information to verify your identity, such as your email address or a government issued ID.
We will not discriminate against you for exercising any of these rights.
Disclaimer
We cannot guarantee that all of your information, including personal information, will always remain undisclosed in manners beyond those delineated in this policy. Thus, while we are steadfast in safeguarding your privacy, we do not warrant, and it is advised that you refrain from expecting, perpetual privacy for your information or confidential communications. As a user of the Platform, you assume complete accountability and assume all risks pertinent to your utilization of the Platform, as well as the broader internet, alongside the data you post, access, and your behaviour both on and off the Platform.
Indemnification
You hereby consent and commit to indemnify us in any lawsuit or dispute initiated by a third party resulting from the divulgence of information by you to external parties, either via our Platform or through other means, and from your interaction with and access to third-party websites, applications, and resources. We disclaim liability for any actions undertaken by third parties concerning your information or personal information, which you may have shared with such third parties.
Review of this Privacy Policy
We shall update this Privacy Policy from time to time as necessary. Any such changes will be posted on our Platform.
We might not have the ability to individually notify you of each revision whenever they occur. We recommend that you periodically review this page to stay informed about any alterations or rectifications to the policy and to comprehend their implications on the utilization of your information. We shall not bear responsibility for any lapse in your awareness regarding such modifications.